9q99 Terms and Conditions

1. General Provisions & Eligibility

These terms and conditions ("Terms") apply to the 9q99 platform and all its services. By creating an account or using any service on 9q99, you are considered to have read, understood, and accepted these Terms in full.

9q99 reserves the right to amend these Terms at any time. Users will be given appropriate notice before any amendments take effect. Continued use of the platform after amendments constitutes acceptance of the updated Terms.

1.1 Age Restriction

All services on 9q99 are available only to users aged 21 or above. If age cannot be verified, the account may be temporarily suspended or permanently closed, and the balance may be withheld.

1.2 Geographic Restriction

Users from regions where online betting and casino services are legally prohibited may not use 9q99. It is entirely the user's responsibility to determine their own legal status.

2. Account Registration & Management

To maintain an active account on 9q99, accurate and complete personal information must be provided at the time of registration. Providing false information may result in account termination.

2.1 Single Account Policy

Each individual may hold only one account. Creating multiple accounts is strictly prohibited. If multiple accounts are detected, all accounts will be closed and all bonuses will be forfeited.

2.2 Account Security

It is your responsibility to keep your login credentials (username and password) completely confidential. Any unauthorized use of your account must be reported to the 9q99 support team immediately.

Use a strong password and change it regularly.
Sharing login credentials with third parties is prohibited.
Placing bets from another person's account is strictly forbidden.
If you forget your password, recover it through your registered email.

2.3 Account Verification

9q99 may request documents for identity verification at any time. This may include a National ID (NID), passport, or other government-issued identification. Failure to submit documents may delay withdrawals.

3. Deposits, Withdrawals & Payment Policy

All financial transactions on 9q99 are conducted in Bangladeshi Taka (BDT / ৳). All payments are secured through SSL encryption.

3.1 Accepted Payment Methods

9q99 supports the following payment methods:

bKash — Mobile banking
Nagad — Postal department digital financial service
Rocket — Dutch-Bangla Bank mobile banking
Upay — Mobile financial service
Bank Transfer — Major commercial banks including Dutch-Bangla Bank, BRAC Bank, and Islami Bank

3.2 Minimum Limits

The minimum deposit for all payment methods is ৳300 and the minimum withdrawal is ৳800. Transactions below these limits will not be processed.

3.3 Withdrawal Processing

Approved withdrawals are generally processed within 1 hour. However, 9q99 reserves the right to hold withdrawals if account verification is incomplete or unusual activity is detected.

Withdrawals must use the same payment method used for the deposit, or follow the method specified by 9q99.

3.4 Fraudulent Transactions

If any transaction is suspected to be fraudulent, related to money laundering, or connected to any illegal activity, 9q99 reserves the right to suspend that account and withhold the associated funds.

4. Bonuses & Promotional Offers

All bonuses and promotional offers from 9q99 are provided under specific conditions. Please read the relevant terms carefully before claiming any bonus.

4.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit, up to a maximum of ৳10,000.

Deposit ৳1,000 → ৳1,000 bonus → Total balance ৳2,000
Deposit ৳22,000 or more → Maximum ৳10,000 bonus → Total balance ৳32,000

4.2 Wagering Requirements

Before withdrawing bonus winnings, a 15x wagering requirement must be met. Wagering is calculated on the bonus amount only, not on the deposit amount.

Example: If you receive a ৳1,000 bonus, you must place a total of ৳15,000 (1,000 × 15) in bets before withdrawing.

4.3 Bonus Abuse

If bonus abuse or exploitation of system vulnerabilities is detected, 9q99 reserves the right to cancel the relevant bonus and close the account. This includes the following:

Collecting bonuses through multiple accounts.
Repeatedly claiming bonuses from the same household or device.
Attempting to meet bonus conditions through fraudulent means.

4.4 Bonus Expiry

Each bonus has a specific validity period, which is stated in the terms of the relevant offer. Once expired, any unused bonus will be automatically cancelled.

5. Betting & Gaming Rules

All betting and gaming activities on 9q99 are conducted fairly and transparently. All game outcomes are determined by a Random Number Generator (RNG), which is regularly audited.

5.1 Placing & Cancelling Bets

Once confirmed, a bet cannot be cancelled unless 9q99 decides to void it due to a technical error or an obvious pricing mistake. In such cases, the bet amount will be returned to the user's account.

5.2 Sports Betting

Betting is available on cricket (BPL, IPL, T20 World Cup), football (FIFA, club tournaments), kabaddi, and other sports. Availability of betting markets and conditions may vary depending on the match or tournament.

Bet settlement is completed after results are announced.
If a match is abandoned or postponed, bets may be cancelled.
If match manipulation is proven, the relevant bets will be declared void.

5.3 Casino Games

When participating in slots, table games, live casino, and other games, the applicable game-specific terms and conditions must be followed. Game rules are described in detail in each game's information section.

5.4 Technical Issues

If a game or bet is left incomplete due to a technical issue, 9q99 will make a decision based on log records. In such cases, 9q99's decision will be considered final.

6. VIP Program & Rewards

9q99's VIP program has four tiers. A user's tier is determined based on their betting activity and contribution to the platform.

6.1 VIP Tiers & Benefits

Bronze — Up to 0.2% weekly cashback
Silver — Up to 0.5% weekly cashback
Gold — Up to 0.8% weekly cashback
Platinum — Up to 1.0% weekly cashback

Cashback is applied automatically each week. Moving to a higher tier depends on consistent betting activity.

6.2 VIP Benefit Conditions

VIP benefits are non-transferable and apply only to the associated account. If an account is closed due to a policy violation, the VIP tier and associated benefits will be cancelled.

7. Prohibited Activities

The following activities are strictly prohibited on the 9q99 platform. Violations will result in account closure and all funds may be forfeited.

Using the platform for money laundering or illegal purposes.
Running automated betting using bots.
Attempting to exploit system vulnerabilities or bugs.
Sharing accounts or funds with other users.
Attempting to access the system through hacking or any other unauthorized means.
Operating an account using a false identity or forged documents.
Using 9q99's trademarks or intellectual property without permission.

7.1 Limitation of Liability

9q99 is not liable for losses caused by technical failures, third-party service interruptions, or user negligence. Full responsibility for gains or losses through the platform rests with the user.

8. Responsible Gaming

9q99 firmly believes in responsible gaming. We want our members to play for entertainment and stay within their financial limits.

8.1 Self-Control Tools

Users can set deposit limits, betting limits, or temporary self-exclusions on their own accounts. These features can be activated through the 9q99 support team.

8.2 Self-Exclusion

If someone feels they are losing control over their gaming, they can contact support to request a temporary or permanent closure of their account. For more details, visit our Responsible Gaming page.

8.3 Minor Protection

Use of the platform by anyone under the age of 21 is strictly prohibited. Parents and guardians are advised to use parental control software on their devices.

9. Privacy & Data Protection

9q99 gives the highest priority to protecting users' personal information. To learn more about our data collection and usage policy, please read our Privacy Policy.

9.1 Data Usage

Users' personal information will be used only for account management, identity verification, transaction processing, and customer service. Information will not be sold or shared with third parties, except where required by legal obligations.

9.2 Cookies

The 9q99 website uses cookies to improve the user experience. Cookies can be disabled by changing browser settings, though this may reduce the functionality of some services.

10. Account Closure & Termination

10.1 Closure by User

Any user may close their own account by contacting the support team. An opportunity to withdraw any eligible balance will be provided before the account is closed.

10.2 Closure by 9q99

9q99 reserves the right to temporarily or permanently close any account for the following reasons:

Violation of the Terms.
Detection of fraudulent activity.
Provision of false information by the user.
Extended inactivity on the account.
As required by legal or regulatory obligations.

The valid balance (excluding bonuses) of a permanently closed account will be returned after a specified verification process.

10.3 Inactive Accounts

A maintenance fee may be applied to accounts that remain inactive for an extended period. The criteria for inactivity and the fee amount may change over time and will be communicated through relevant notices.

11. Dispute Resolution & Contact

For any dispute or complaint, please contact 9q99's customer service team first. We are committed to resolving all disputes fairly and transparently.

11.1 Complaint Process

Submit your complaint in writing to our support email: [email protected]
Or let us know directly via 24/7 live chat.
After a complaint is submitted, it will be investigated thoroughly.
The outcome of the investigation will be communicated in writing.

11.2 Applicable Law

These terms and conditions are governed by the laws of Bangladesh. Any legal disputes will be settled in a court of competent jurisdiction.

11.3 Severability of Terms

If any part of these terms and conditions is found to be legally unenforceable, the remaining parts will continue to be fully effective.