9q99 Privacy Policy — Your Information Is Protected

Introduction & Scope of Policy

9q99 is a trusted online betting and casino platform in Bangladesh. We believe that protecting the privacy of your personal information is our fundamental responsibility. This Privacy Policy ("Policy") describes how 9q99 collects, uses, stores, shares, and protects your personal information.

This Policy applies to the website https://9q99.bar and all related services. By registering on our site, logging in, or using any of our services, you are considered to have agreed to the terms set out in this Policy. Before reading this Policy, we also recommend visiting our Terms & Conditions page.

This privacy policy may be updated at any time. In the event of changes, we will update this page and notify you by email about any significant updates.

What Information We Collect

2.1 Information You Provide Directly

When you open an account, log in, or contact us at 9q99, we may collect the following information:

Full name, date of birth, and national identity card details (for age verification)
Email address and mobile number
Payment-related information such as bKash, Nagad, Rocket, Upay, or bank account details
Account username and password (in encrypted form)
Any information provided during support or contact interactions

2.2 Automatically Collected Information

When you use our platform, the following technical information may be collected automatically:

IP address, browser type, and device information
Operating system and screen resolution
Browsing activity on the site — pages visited, click patterns, and time spent
Data obtained through cookies and similar tracking technologies
Transaction history and gaming activity logs

2.3 Information Received from Third Parties

In some cases we may receive information about you from trusted third parties — such as identity verification services, fraud prevention agencies, or payment processors. This information is used solely to ensure the security and legitimacy of your account.

How Your Information Is Used

9q99 uses your information for the purposes listed below:

Account Management: For registration, login, identity verification, and account security.
Payment Processing: To complete deposit and withdrawal transactions via bKash, Nagad, Rocket, Upay, and bank transfers.
Customer Support: To resolve your issues and respond via 24/7 live chat and email.
Security & Fraud Prevention: To detect unauthorized access, fraudulent transactions, and cyber threats.
Age Verification: To ensure the platform is used only by those aged 21 or above.
Responsible Gaming: To monitor your gaming behaviour and provide support in line with responsible gaming guidelines.
Platform Improvement: To analyse user experience and improve service quality.
Communications: To send important updates, transaction confirmations, and account-related notifications.

We never sell your information to advertisers or unrelated third parties without your consent.

Cookies & Tracking Technologies

4.1 What Are Cookies?

Cookies are small text files stored in your browser. 9q99 uses cookies to improve your browsing experience, remember your login state, and analyse platform performance.

4.2 Types of Cookies

Essential Cookies: Required for the site to function properly. These cannot be disabled.
Functional Cookies: Remember your preferences and settings so you don't have to reconfigure them every time you log in.
Analytics Cookies: Collect information about how the site is used, which helps us improve the platform.

4.3 Cookie Controls

You can disable or delete cookies at any time by changing your browser settings. Keep in mind that disabling certain cookies may cause some features of 9q99 to not work properly.

Information Sharing & Disclosure

5.1 When Information May Be Shared

9q99 does not generally share your personal information with third parties. However, exceptions may apply in the following situations:

Payment Service Providers: With bKash, Nagad, Rocket, Upay, and associated banks, solely to complete transactions.
Technology Service Providers: With server hosting, data storage, and cybersecurity providers, who are bound by strict confidentiality agreements.
Legal Requirements: Where disclosure is legally required due to a court order or legal obligation.
Fraud Prevention: When required to investigate any suspected fraudulent activity.

5.2 International Data Transfers

In some cases your information may be stored on servers located outside Bangladesh. In such cases we ensure that appropriate protection is in place and that the transfer is carried out in accordance with applicable legal requirements.

Your Information Security Measures

6.1 Technical Security

9q99 takes the highest technical measures to keep your information secure:

SSL Encryption: All data transmissions are secured with 256-bit SSL encryption.
Password Hashing: Your password is never stored in plain form — only an encrypted hash is retained.
Firewall & Intrusion Detection: An advanced firewall system blocks unauthorized access.
Regular Security Audits: Routine system checks are conducted to identify potential vulnerabilities.
Data Backup: Regular data backups are stored on secure, encrypted servers.

6.2 Your Responsibilities

Alongside our security measures, you also have certain responsibilities:

Keep your account password strong and unique.
Never share your login details with anyone else.
Always log out after use, especially on shared devices.
If you notice any suspicious activity, immediately log in to change your password and contact us.

Data Retention Period

9q99 retains your personal information only for as long as necessary to fulfil the purpose for which it was collected. The retention periods for different types of data are listed below:

Account Information: For the duration the account is active and for the period required by legal obligations after account closure.
Financial Transaction Records: Retained for the period required under financial regulations.
Support Communication Records: Retained for a limited period after the issue is resolved.
Cookie Data: Generally deleted after the session ends or within the timeframe you have set.

Once the retention period has passed, your information is securely deleted or anonymised in a way that makes personal identification no longer possible.

Your Data Rights

As a registered user of 9q99, you have the following rights:

Right of Access: You have the right to know what information we hold about you.
Right to Rectification: If any of your information is incorrect or incomplete, you can request that it be corrected.
Right to Erasure: In certain circumstances you can request that your personal information be deleted.
Right to Restrict Processing: In certain cases you can request that the processing of your information be restricted.
Right to Data Portability: You can request your information in a structured, commonly used format.
Right to Object: You can object to the use of your information for specific purposes.

To exercise these rights, contact us by email at [email protected]. We will respond as quickly as possible.

8.1 Opt Out of Marketing Communications

If you do not want to receive our promotional emails or notifications, you can opt out at any time from your account settings or by emailing us directly at [email protected]. However, it will not be possible to stop sending transaction confirmations and important account-related notifications, as these are essential for the security of your account.

Protection of Minors

9q99 strictly ensures that the platform is for those aged 21 and above only. We do not knowingly collect information from anyone under the age of 21. If we become aware that a minor has registered on our platform, the relevant account will be closed immediately and any collected data will be deleted.

If you believe a minor is using our platform, please notify us immediately at [email protected].

Policy Changes and Updates

9q99 reserves the right to change or update this privacy policy at any time. In the event of any significant change, we will:

Publish the updated policy on this page.
Notify registered users of the changes by email.
Display a notification about the changes when logging into the platform.

Continuing to use the platform after changes have been made will be considered your acceptance of the updated policy. Therefore, it is recommended that you check this page regularly.

9q99's Privacy Policy